Curtis Banks Limited: Ombudsman complaint record
54 published Financial Ombudsman decisions. 50% of them went the complainant's way.
At a glance
| Decisions published | 54 |
|---|---|
| Upheld | 21 |
| Partially upheld | 12 |
| Not upheld | 21 |
| Uphold rate | 50% |
| Last 30 days | 1 |
| Last 12 months | 5 |
| First decision | 2017-09-18T00:00:00+00:00 |
| Most recent | 2026-06-02T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Investment mis-selling | 19 | 8 | 3 | 8 | 50% |
| 2 | Account administration errors | 14 | 5 | 3 | 6 | 46% |
| 3 | Service failures generally | 6 | 4 | 0 | 2 | 67% |
| 4 | Pension transfer advice | 6 | 3 | 2 | 1 | 67% |
| 5 | General financial advice | 3 | 1 | 2 | 0 | 67% |
| 6 | Complaints handling failures | 1 | 0 | 0 | 1 | 0% |
| 7 | ISA / savings administration | 1 | 0 | 0 | 1 | 0% |
| 8 | Unknown / needs review | 1 | 0 | 0 | 1 | 0% |
| 9 | Other regulated complaint | 1 | 0 | 1 | 0 | 50% |
| 10 | Card / payment disputes | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Pension | 54 | 21 | 12 | 21 | 50% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6340068 | 2026-06-02T00:00:00+00:00 | Curtis Banks Limited | pension | Partially upheld |
| DRN-6131179 | 2026-02-16T00:00:00+00:00 | Curtis Banks Limited | pension (SIPP - Self-Invested Personal Pension) | Upheld |
| DRN-5909350 | 2025-12-17T00:00:00+00:00 | Curtis Banks Limited | pension | Upheld |
| DRN-5628416 | 2025-08-05T00:00:00+00:00 | Curtis Banks Limited | pension | Not upheld |
| DRN-5374818 | 2025-07-21T00:00:00+00:00 | Curtis Banks Limited | Self-Invested Personal Pension (SIPP) | Not upheld |
| DRN-5041527 | 2024-12-18T00:00:00+00:00 | Curtis Banks Limited | pension | Upheld |
| DRN-5134144 | 2024-12-13T00:00:00+00:00 | Curtis Banks Limited | Self-Invested Personal Pension (SIPP) | Partially upheld |
| DRN-5059095 | 2024-11-04T00:00:00+00:00 | Curtis Banks Limited | pension | Upheld |