Co-op Funeral Plans Limited: Ombudsman complaint record
39 published Financial Ombudsman decisions. 47% of them went the complainant's way.
At a glance
| Decisions published | 39 |
|---|---|
| Upheld | 17 |
| Partially upheld | 3 |
| Not upheld | 19 |
| Uphold rate | 47% |
| Last 30 days | 1 |
| Last 12 months | 10 |
| First decision | 2023-05-09T00:00:00+00:00 |
| Most recent | 2026-06-03T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Service failures generally | 20 | 10 | 2 | 8 | 55% |
| 2 | Other regulated complaint | 9 | 1 | 0 | 8 | 11% |
| 3 | Account administration errors | 5 | 3 | 0 | 2 | 60% |
| 4 | Fraud reimbursement (APP scams) | 1 | 1 | 0 | 0 | 100% |
| 5 | Complaints handling failures | 1 | 1 | 0 | 0 | 100% |
| 6 | Investment mis-selling | 1 | 0 | 1 | 0 | 50% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Life / income protection | 39 | 17 | 3 | 19 | 47% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6400316 | 2026-06-03T00:00:00+00:00 | Co-op Funeral Plans Limited | funeral plan | Upheld |
| DRN-6214806 | 2026-04-29T00:00:00+00:00 | Co-op Funeral Plans Limited | funeral plan | Not upheld |
| DRN-5855621 | 2026-01-15T00:00:00+00:00 | Co-op Funeral Plans Limited | funeral plan | Not upheld |
| DRN-6079257 | 2026-01-15T00:00:00+00:00 | Co-op Funeral Plans Limited | funeral plan | Partially upheld |
| DRN-5951457 | 2025-11-20T00:00:00+00:00 | Co-op Funeral Plans Limited | funeral plan | Not upheld |
| DRN-5654664 | 2025-09-19T00:00:00+00:00 | Co-op Funeral Plans Limited | funeral plan | Upheld |
| DRN-5829597 | 2025-09-19T00:00:00+00:00 | Co-op Funeral Plans Limited | funeral plan | Upheld |
| DRN-5771987 | 2025-09-10T00:00:00+00:00 | Co-op Funeral Plans Limited | funeral plan | Not upheld |