All claim types for Co-op Funeral Plans Limited
6 claim types appearing in Ombudsman decisions involving Co-op Funeral Plans Limited.
All claim types for Co-op Funeral Plans Limited
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Service failures generally | 20 | 10 | 2 | 8 | 55% |
| 2 | Other regulated complaint | 9 | 1 | 0 | 8 | 11% |
| 3 | Account administration errors | 5 | 3 | 0 | 2 | 60% |
| 4 | Fraud reimbursement (APP scams) | 1 | 1 | 0 | 0 | 100% |
| 5 | Complaints handling failures | 1 | 1 | 0 | 0 | 100% |
| 6 | Investment mis-selling | 1 | 0 | 1 | 0 | 50% |