Caxton Payments Limited: Ombudsman complaint record
10 published Financial Ombudsman decisions. 60% of them went the complainant's way.
At a glance
| Decisions published | 10 |
|---|---|
| Upheld | 5 |
| Partially upheld | 2 |
| Not upheld | 3 |
| Uphold rate | 60% |
| Last 30 days | 1 |
| Last 12 months | 2 |
| First decision | 2022-08-19T00:00:00+00:00 |
| Most recent | 2026-05-28T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Fraud reimbursement (APP scams) | 4 | 3 | 1 | 0 | 88% |
| 2 | Service failures generally | 3 | 1 | 0 | 2 | 33% |
| 3 | Card / payment disputes | 2 | 1 | 1 | 0 | 75% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Other regulated product | 8 | 4 | 2 | 2 | 62% |
| 2 | Current account | 1 | 1 | 0 | 0 | 100% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6366203 | 2026-05-28T00:00:00+00:00 | Caxton Payments Limited | payment services | Not upheld |
| DRN-5701497 | 2026-02-03T00:00:00+00:00 | Caxton Payments Limited | payment account / e-money institution | Partially upheld |
| DRN-5142213 | 2024-12-11T00:00:00+00:00 | Caxton Payments Limited | prepaid travel card | Not upheld |
| DRN-4952796 | 2024-08-07T00:00:00+00:00 | Caxton Payments Limited | foreign currency account | Upheld |
| DRN-4278942 | 2023-09-18T00:00:00+00:00 | Caxton Payments Limited | business payment services | Upheld |
| DRN-3923782 | 2023-01-27T00:00:00+00:00 | Caxton Payments Limited | prepaid card | Upheld |
| DRN-3927979 | 2023-01-26T00:00:00+00:00 | Caxton Payments Limited | payment services | Upheld |
| DRN-3744124 | 2022-10-31T00:00:00+00:00 | Caxton Payments Limited | prepaid card | Upheld |