Veste

Castle Trust Capital PLC: Ombudsman complaint record

25 published Financial Ombudsman decisions. 8% of them went the complainant's way.

At a glance

Decisions published25
Upheld1
Partially upheld2
Not upheld22
Uphold rate8%
Last 30 days1
Last 12 months6
First decision2015-07-17T00:00:00+00:00
Most recent2026-06-18T00:00:00+00:00

Most common claim types

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Mortgage administration / arrears handling60060%
2Service failures generally611425%
3ISA / savings administration30030%
4Mortgage advice complaints20020%
5Complaints handling failures20020%
6Other regulated complaint10010%
7Irresponsible lending10010%
8Debt collection practices10010%
9General financial advice101050%
10Investment mis-selling10010%

See every claim type

Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Mortgage1300130%
2Savings / ISA502320%
3Investment310233%
4Other regulated product20020%
5Personal loan20020%

See every product

Recent decisions

ReferenceDateFirmProductOutcome
DRN-63847642026-06-18T00:00:00+00:00Castle Trust Capital PLCISA (Individual Savings Account)Not upheld
DRN-61727572026-03-27T00:00:00+00:00Castle Trust Capital PLCcommercial loanNot upheld
DRN-58772872026-02-19T00:00:00+00:00Castle Trust Capital PLCcommercial bridging loanNot upheld
DRN-61437172026-02-10T00:00:00+00:00Castle Trust Capital PLCISA (Individual Savings Account)Not upheld
DRN-60285692025-12-17T00:00:00+00:00Castle Trust Capital PLCsavings accountPartially upheld
DRN-58608092025-11-13T00:00:00+00:00Castle Trust Capital PLCsavings - ISA (Individual Savings Account)Not upheld
DRN-53820702025-06-17T00:00:00+00:00Castle Trust Capital PLCmortgageNot upheld
DRN-52252602024-12-20T00:00:00+00:00Castle Trust Capital PLCcommercial mortgageNot upheld