BW Legal Services Limited: Ombudsman complaint record
26 published Financial Ombudsman decisions. 23% of them went the complainant's way.
At a glance
| Decisions published | 26 |
|---|---|
| Upheld | 5 |
| Partially upheld | 2 |
| Not upheld | 19 |
| Uphold rate | 23% |
| Last 30 days | 1 |
| Last 12 months | 2 |
| First decision | 2016-06-13T00:00:00+00:00 |
| Most recent | 2026-06-11T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Debt collection practices | 18 | 2 | 2 | 14 | 17% |
| 2 | Credit file / adverse marker disputes | 3 | 0 | 0 | 3 | 0% |
| 3 | Account administration errors | 1 | 1 | 0 | 0 | 100% |
| 4 | Account closure without notice | 1 | 0 | 0 | 1 | 0% |
| 5 | Card / payment disputes | 1 | 0 | 0 | 1 | 0% |
| 6 | Complaints handling failures | 1 | 1 | 0 | 0 | 100% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Other regulated product | 19 | 5 | 2 | 12 | 32% |
| 2 | Personal loan | 4 | 0 | 0 | 4 | 0% |
| 3 | Credit card | 1 | 0 | 0 | 1 | 0% |
| 4 | Current account | 1 | 0 | 0 | 1 | 0% |
| 5 | Payday / short-term credit | 1 | 0 | 0 | 1 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6052677 | 2026-06-11T00:00:00+00:00 | BW Legal Services Limited | debt collection / loan | Upheld |
| DRN-5808037 | 2026-02-03T00:00:00+00:00 | BW Legal Services Limited | loan | Not upheld |
| DRN-4484778 | 2024-01-16T00:00:00+00:00 | BW Legal Services Limited | debt collection | Not upheld |
| DRN-4377313 | 2023-10-17T00:00:00+00:00 | BW Legal Services Limited | debt collection | Not upheld |
| DRN-3436543 | 2022-05-31T00:00:00+00:00 | BW Legal Services Limited | debt collection | Not upheld |
| DRN-3091688 | 2021-11-12T00:00:00+00:00 | BW Legal Services Limited | credit card | Not upheld |
| DRN-3109833 | 2021-10-15T00:00:00+00:00 | BW Legal Services Limited | debt collection | Upheld |
| DRN-3095996 | 2021-10-08T00:00:00+00:00 | BW Legal Services Limited | loan | Not upheld |