Bastion Insurance Co. Ltd: Ombudsman complaint record
77 published Financial Ombudsman decisions. 72% of them went the complainant's way.
At a glance
| Decisions published | 77 |
|---|---|
| Upheld | 50 |
| Partially upheld | 11 |
| Not upheld | 16 |
| Uphold rate | 72% |
| Last 30 days | 0 |
| Last 12 months | 4 |
| First decision | 2015-07-27T00:00:00+00:00 |
| Most recent | 2026-03-10T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Home insurance claim disputes | 23 | 15 | 2 | 6 | 70% |
| 2 | Travel / life insurance claim disputes | 14 | 9 | 2 | 3 | 71% |
| 3 | Motor insurance, claim handling | 11 | 9 | 2 | 0 | 91% |
| 4 | Service failures generally | 9 | 5 | 1 | 3 | 61% |
| 5 | Unknown / needs review | 6 | 4 | 2 | 0 | 83% |
| 6 | Other regulated complaint | 6 | 2 | 2 | 2 | 50% |
| 7 | Motor insurance, total loss valuation | 4 | 3 | 0 | 1 | 75% |
| 8 | Account administration errors | 2 | 2 | 0 | 0 | 100% |
| 9 | GAP / warranty insurance mis-selling | 1 | 0 | 0 | 1 | 0% |
| 10 | General financial advice | 1 | 1 | 0 | 0 | 100% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Other regulated product | 48 | 28 | 8 | 12 | 67% |
| 2 | Motor insurance | 21 | 16 | 1 | 4 | 79% |
| 3 | Home insurance | 7 | 5 | 2 | 0 | 86% |
| 4 | GAP / warranty insurance | 1 | 1 | 0 | 0 | 100% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6208226 | 2026-03-10T00:00:00+00:00 | Bastion Insurance Company Limited | insurance | Upheld |
| DRN-5972188 | 2025-11-24T00:00:00+00:00 | Bastion Insurance Company Limited | motor breakdown insurance | Upheld |
| DRN-5939353 | 2025-11-14T00:00:00+00:00 | Bastion Insurance Company Limited | motor breakdown insurance | Upheld |
| DRN-5640107 | 2025-07-11T00:00:00+00:00 | Bastion Insurance Company Limited | insurance — roadside assistance/breakdown cover | Not upheld |
| DRN-5542654 | 2025-06-24T00:00:00+00:00 | Bastion Insurance Company Limited | insurance | Upheld |
| DRN-5625149 | 2025-06-23T00:00:00+00:00 | Bastion Insurance Company Limited | mobile phone insurance | Upheld |
| DRN-5225756 | 2024-12-20T00:00:00+00:00 | Bastion Insurance Company Limited | pet insurance | Upheld |
| DRN-4925138 | 2024-09-13T00:00:00+00:00 | Bastion Insurance Company Limited | pet insurance | Upheld |