AXA Insurance Designated Activity Company: Ombudsman complaint record
44 published Financial Ombudsman decisions. 18% of them went the complainant's way.
At a glance
| Decisions published | 44 |
|---|---|
| Upheld | 4 |
| Partially upheld | 8 |
| Not upheld | 32 |
| Uphold rate | 18% |
| Last 30 days | 0 |
| Last 12 months | 7 |
| First decision | 2017-03-21T00:00:00+00:00 |
| Most recent | 2026-05-06T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Home insurance claim disputes | 12 | 2 | 2 | 8 | 25% |
| 2 | Motor insurance, claim handling | 10 | 0 | 2 | 8 | 10% |
| 3 | Motor insurance, total loss valuation | 6 | 1 | 0 | 5 | 17% |
| 4 | Travel / life insurance claim disputes | 4 | 1 | 0 | 3 | 25% |
| 5 | Other regulated complaint | 4 | 0 | 2 | 2 | 25% |
| 6 | Unknown / needs review | 2 | 0 | 0 | 2 | 0% |
| 7 | Service failures generally | 2 | 0 | 2 | 0 | 50% |
| 8 | GAP / warranty insurance mis-selling | 1 | 0 | 0 | 1 | 0% |
| 9 | Credit file / adverse marker disputes | 1 | 0 | 0 | 1 | 0% |
| 10 | Mortgage advice complaints | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Motor insurance | 33 | 1 | 7 | 25 | 14% |
| 2 | Home insurance | 6 | 2 | 1 | 3 | 42% |
| 3 | Other regulated product | 4 | 1 | 0 | 3 | 25% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6116467 | 2026-05-06T00:00:00+00:00 | AXA Insurance Designated Activity Company | motor insurance | Not upheld |
| DRN-6046467 | 2026-03-09T00:00:00+00:00 | AXA Insurance Designated Activity Company | motor insurance | Not upheld |
| DRN-6129557 | 2026-02-04T00:00:00+00:00 | AXA Insurance Designated Activity Company | home insurance | Partially upheld |
| DRN-6107067 | 2026-01-27T00:00:00+00:00 | AXA Insurance Designated Activity Company | motor insurance | Not upheld |
| DRN-5959409 | 2025-12-19T00:00:00+00:00 | AXA Insurance Designated Activity Company | motor insurance | Partially upheld |
| DRN-5768920 | 2025-10-20T00:00:00+00:00 | AXA Insurance Designated Activity Company | car insurance | Not upheld |
| DRN-5666424 | 2025-07-03T00:00:00+00:00 | AXA Insurance Designated Activity Company | car insurance | Not upheld |
| DRN-5510486 | 2025-04-28T00:00:00+00:00 | AXA Insurance Designated Activity Company | buildings insurance | Upheld |