American Express Payment Services Limited: Ombudsman complaint record
33 published Financial Ombudsman decisions. 33% of them went the complainant's way.
At a glance
| Decisions published | 33 |
|---|---|
| Upheld | 9 |
| Partially upheld | 4 |
| Not upheld | 20 |
| Uphold rate | 33% |
| Last 30 days | 1 |
| Last 12 months | 3 |
| First decision | 2013-09-27T00:00:00+00:00 |
| Most recent | 2026-06-05T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Card / payment disputes | 10 | 3 | 1 | 6 | 35% |
| 2 | Account administration errors | 6 | 3 | 2 | 1 | 67% |
| 3 | Service failures generally | 5 | 1 | 1 | 3 | 30% |
| 4 | Account closure without notice | 4 | 0 | 0 | 4 | 0% |
| 5 | Complaints handling failures | 2 | 0 | 0 | 2 | 0% |
| 6 | Fraud reimbursement (APP scams) | 1 | 0 | 0 | 1 | 0% |
| 7 | Credit file / adverse marker disputes | 1 | 0 | 0 | 1 | 0% |
| 8 | Unknown / needs review | 1 | 0 | 0 | 1 | 0% |
| 9 | Goods and services under S75 | 1 | 1 | 0 | 0 | 100% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Credit card | 16 | 2 | 3 | 11 | 22% |
| 2 | Other regulated product | 11 | 4 | 1 | 6 | 41% |
| 3 | Current account | 5 | 2 | 0 | 3 | 40% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6132763 | 2026-06-05T00:00:00+00:00 | American Express Payment Services Limited | credit card | Not upheld |
| DRN-5692281 | 2025-10-13T00:00:00+00:00 | American Express Payment Services Limited | Upheld | |
| DRN-5645052 | 2025-09-10T00:00:00+00:00 | American Express Payment Services Limited | merchant account | Upheld |
| DRN-4779410 | 2024-06-17T00:00:00+00:00 | American Express Payment Services Limited | credit card | Not upheld |
| DRN-4275753 | 2023-11-27T00:00:00+00:00 | American Express Payment Services Limited | credit card | Not upheld |
| DRN-4275695 | 2023-11-24T00:00:00+00:00 | American Express Payment Services Limited | credit card | Not upheld |
| DRN-4094435 | 2023-05-16T00:00:00+00:00 | American Express Payment Services Limited | credit card | Partially upheld |
| DRN-4027240 | 2023-03-16T00:00:00+00:00 | American Express Payment Services Limited | merchant services | Upheld |