All claim types for American Express Payment Services Limited
8 claim types appearing in Ombudsman decisions involving American Express Payment Services Limited.
All claim types for American Express Payment Services Limited
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Card / payment disputes | 10 | 3 | 1 | 6 | 35% |
| 2 | Account administration errors | 6 | 3 | 2 | 1 | 67% |
| 3 | Service failures generally | 5 | 1 | 1 | 3 | 30% |
| 4 | Account closure without notice | 4 | 0 | 0 | 4 | 0% |
| 5 | Complaints handling failures | 2 | 0 | 0 | 2 | 0% |
| 6 | Fraud reimbursement (APP scams) | 1 | 0 | 0 | 1 | 0% |
| 7 | Credit file / adverse marker disputes | 1 | 0 | 0 | 1 | 0% |
| 8 | Goods and services under S75 | 1 | 1 | 0 | 0 | 100% |