Aioi Nissay Dowa Insurance UK Limited: Ombudsman complaint record
55 published Financial Ombudsman decisions. 38% of them went the complainant's way.
At a glance
| Decisions published | 55 |
|---|---|
| Upheld | 17 |
| Partially upheld | 8 |
| Not upheld | 30 |
| Uphold rate | 38% |
| Last 30 days | 0 |
| Last 12 months | 10 |
| First decision | 2021-05-19T00:00:00+00:00 |
| Most recent | 2026-04-01T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Motor insurance, claim handling | 16 | 2 | 5 | 9 | 28% |
| 2 | Home insurance claim disputes | 10 | 4 | 1 | 5 | 45% |
| 3 | Service failures generally | 9 | 3 | 1 | 5 | 39% |
| 4 | Travel / life insurance claim disputes | 5 | 0 | 0 | 5 | 0% |
| 5 | Motor insurance, total loss valuation | 4 | 3 | 0 | 1 | 75% |
| 6 | Other regulated complaint | 4 | 2 | 0 | 2 | 50% |
| 7 | Account administration errors | 3 | 2 | 1 | 0 | 83% |
| 8 | Credit file / adverse marker disputes | 1 | 0 | 0 | 1 | 0% |
| 9 | Fraud reimbursement (APP scams) | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Motor insurance | 49 | 15 | 8 | 26 | 39% |
| 2 | Other regulated product | 5 | 2 | 0 | 3 | 40% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-5892742 | 2026-04-01T00:00:00+00:00 | Aioi Nissay Dowa Insurance UK Limited | insurance | Upheld |
| DRN-6242758 | 2026-03-23T00:00:00+00:00 | Aioi Nissay Dowa Insurance UK Limited | insurance | Not upheld |
| DRN-5874172 | 2026-02-05T00:00:00+00:00 | Aioi Nissay Dowa Insurance UK Limited | car insurance | Upheld |
| DRN-5935474 | 2025-12-05T00:00:00+00:00 | Aioi Nissay Dowa Insurance UK Limited | motor insurance | Not upheld |
| DRN-5970321 | 2025-11-28T00:00:00+00:00 | Aioi Nissay Dowa Insurance UK Limited | motor insurance | Upheld |
| DRN-5724096 | 2025-09-19T00:00:00+00:00 | Aioi Nissay Dowa Insurance UK Limited | car insurance | Not upheld |
| DRN-5724275 | 2025-08-26T00:00:00+00:00 | Aioi Nissay Dowa Insurance UK Limited | motor insurance | Partially upheld |
| DRN-5645510 | 2025-07-30T00:00:00+00:00 | Aioi Nissay Dowa Insurance UK Limited | insurance | Not upheld |