Not upheld: alleged data breach and unauthorized disclosure of account information complaint against Barclays Bank UK PLC (trading as Barclaycard)

Decision detail

Summary

Mr C complained that Barclays had breached his data after receiving a fraudulent text message purporting to be from the DWP that contained the last four digits of his Barclaycard account. He entered details into a website and received a message about adding his card to Apple Wallet, which he did not use. Barclays cancelled the card and no money was lost. The ombudsman reviewed the complete account footprint and found all staff access had valid reasons with no evidence of inappropriate access or data breach. The complaint was not upheld.

The Ombudsman's reasoning

The ombudsman reviewed the complete account footprint and found no evidence of inappropriate access by Barclays staff. All account accesses had valid reasons and proper security protocols were followed. While the ombudsman acknowledged Mr C's concern about the fraudulent attempt, there was no evidence linking it to Barclays' actions or any data breach on their part.

How this compares

Source

Read the original decision on the Financial Ombudsman Service website