Not upheld: interest rate increase complaint against NewDay Ltd trading as Marbles
Financial Ombudsman decision DRN-6073598 of 2026-04-22T00:00:00+00:00. interest rate increase complaint against NewDay Ltd trading as Marbles. Outcome: Not upheld.
Decision detail
| Reference | DRN-6073598 |
|---|---|
| Decision date | 2026-04-22T00:00:00+00:00 |
| Firm | NewDay Ltd trading as Marbles |
| Product | Credit card |
| Claim type | interest rate increase |
| Outcome | Not upheld |
| Remedy | None. The complaint was not upheld. |
Summary
Mr S complained that NewDay increased the interest rate on his Marbles credit card without justification, claiming the listed factors did not apply to him. NewDay provided 30 days' notice of the increase (effective 24 November 2025) and offered Mr S the option to opt out by closing the account and repaying at the old rate. The ombudsman found that NewDay acted in accordance with the credit agreement's terms and conditions, provided appropriate notice, and gave Mr S a fair choice, therefore not upholding the complaint.
The Ombudsman's reasoning
The ombudsman reviewed the terms and conditions which permit NewDay to change interest rates at any time with at least 30 days' notice. The letter sent to Mr S on 17 September 2025 provided the required 30 days' notice (effective 24 November 2025) and gave Mr S the choice to opt out by closing the account and repaying at the old rate. NewDay therefore acted in line with the contractual terms and treated Mr S fairly by providing appropriate notice and options.
How this compares
| Group | Decisions | Uphold rate |
|---|---|---|
| NewDay Ltd trading as Marbles, all decisions | 11 | 18% |
| Credit card, all decisions | 25,211 | 22% |
Source
Read the original decision on the Financial Ombudsman Service website