Zurich Insurance Company Limited: Ombudsman complaint record
5 published Financial Ombudsman decisions. 20% of them went the complainant's way.
At a glance
| Decisions published | 5 |
|---|---|
| Upheld | 0 |
| Partially upheld | 2 |
| Not upheld | 3 |
| Uphold rate | 20% |
| Last 30 days | 3 |
| Last 12 months | 5 |
| First decision | 2026-04-07T00:00:00+00:00 |
| Most recent | 2026-06-10T00:00:00+00:00 |
Most common claim types
No decisions in this period.
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Home insurance | 1 | 0 | 0 | 1 | 0% |
| 2 | Motor insurance | 1 | 0 | 0 | 1 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6420070 | 2026-06-10T00:00:00+00:00 | Zurich Insurance Company Limited | home insurance | Not upheld |
| DRN-6401855 | 2026-06-04T00:00:00+00:00 | Zurich Insurance Company Limited | motor insurance | Not upheld |
| DRN-6378013 | 2026-06-03T00:00:00+00:00 | Zurich Insurance Company Limited | travel insurance | Not upheld |
| DRN-6247079 | 2026-04-08T00:00:00+00:00 | Zurich Insurance Company Limited | travel insurance | Partially upheld |
| DRN-6273485 | 2026-04-07T00:00:00+00:00 | Zurich Insurance Company Limited | residential property owners insurance | Partially upheld |