All claim types for Zopa Limited
11 claim types appearing in Ombudsman decisions involving Zopa Limited.
All claim types for Zopa Limited
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Irresponsible lending | 30 | 11 | 4 | 15 | 43% |
| 2 | Fraud reimbursement (APP scams) | 7 | 3 | 0 | 4 | 43% |
| 3 | Service failures generally | 5 | 0 | 1 | 4 | 10% |
| 4 | Credit file / adverse marker disputes | 4 | 1 | 0 | 3 | 25% |
| 5 | Other regulated complaint | 4 | 0 | 0 | 4 | 0% |
| 6 | Account administration errors | 3 | 0 | 0 | 3 | 0% |
| 7 | Investment mis-selling | 3 | 0 | 0 | 3 | 0% |
| 8 | Mortgage administration / arrears handling | 1 | 0 | 0 | 1 | 0% |
| 9 | PPI mis-selling | 1 | 0 | 0 | 1 | 0% |
| 10 | Goods and services under S75 | 1 | 1 | 0 | 0 | 100% |
| 11 | General financial advice | 1 | 0 | 0 | 1 | 0% |