Zopa Bank Limited trading as Zopa: Ombudsman complaint record
3 published Financial Ombudsman decisions. 83% of them went the complainant's way.
At a glance
| Decisions published | 3 |
|---|---|
| Upheld | 2 |
| Partially upheld | 1 |
| Not upheld | 0 |
| Uphold rate | 83% |
| Last 30 days | 1 |
| Last 12 months | 3 |
| First decision | 2026-05-05T00:00:00+00:00 |
| Most recent | 2026-06-03T00:00:00+00:00 |
Most common claim types
No decisions in this period.
Products complained about
No decisions in this period.
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6400758 | 2026-06-03T00:00:00+00:00 | Zopa Bank Limited trading as Zopa | credit card | Upheld |
| DRN-6302192 | 2026-05-08T00:00:00+00:00 | Zopa Bank Limited trading as Zopa | hire purchase agreement (motor finance) | Upheld |
| DRN-6292231 | 2026-05-05T00:00:00+00:00 | Zopa Bank Limited trading as Zopa | personal loan | Partially upheld |