Zenauto Limited: Ombudsman complaint record
6 published Financial Ombudsman decisions. 42% of them went the complainant's way.
At a glance
| Decisions published | 6 |
|---|---|
| Upheld | 2 |
| Partially upheld | 1 |
| Not upheld | 3 |
| Uphold rate | 42% |
| Last 30 days | 0 |
| Last 12 months | 5 |
| First decision | 2024-05-22T00:00:00+00:00 |
| Most recent | 2026-04-21T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | PCP / HP mis-selling | 2 | 1 | 0 | 1 | 50% |
| 2 | Mortgage administration / arrears handling | 1 | 0 | 0 | 1 | 0% |
| 3 | Goods and services under S75 | 1 | 1 | 0 | 0 | 100% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Motor finance (PCP / HP) | 3 | 1 | 0 | 2 | 33% |
| 2 | Other regulated product | 1 | 1 | 0 | 0 | 100% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6305686 | 2026-04-21T00:00:00+00:00 | ZenAuto Limited | lease | Partially upheld |
| DRN-6273811 | 2026-04-08T00:00:00+00:00 | Zenauto Limited | car finance hire agreement | Not upheld |
| DRN-5781236 | 2025-11-12T00:00:00+00:00 | Zenauto Limited | car hire agreement / vehicle finance | Not upheld |
| DRN-5804662 | 2025-09-08T00:00:00+00:00 | Zenauto Limited | car hire agreement | Upheld |
| DRN-5780526 | 2025-08-28T00:00:00+00:00 | Zenauto Limited | hire agreement (vehicle) | Upheld |
| DRN-4551743 | 2024-05-22T00:00:00+00:00 | Zenauto Limited | vehicle hire agreement | Not upheld |