XTB Limited: Ombudsman complaint record
15 published Financial Ombudsman decisions. 13% of them went the complainant's way.
At a glance
| Decisions published | 15 |
|---|---|
| Upheld | 2 |
| Partially upheld | 0 |
| Not upheld | 13 |
| Uphold rate | 13% |
| Last 30 days | 1 |
| Last 12 months | 7 |
| First decision | 2018-11-05T00:00:00+00:00 |
| Most recent | 2026-05-18T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Investment mis-selling | 5 | 0 | 0 | 5 | 0% |
| 2 | Service failures generally | 4 | 0 | 0 | 4 | 0% |
| 3 | Account administration errors | 2 | 1 | 0 | 1 | 50% |
| 4 | General financial advice | 1 | 0 | 0 | 1 | 0% |
| 5 | Other regulated complaint | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Investment | 14 | 1 | 0 | 13 | 7% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6279669 | 2026-05-18T00:00:00+00:00 | XTB Limited | ISA (Individual Savings Account) | Upheld |
| DRN-5951488 | 2026-04-10T00:00:00+00:00 | XTB Limited | CFD (Contract for Difference) trading account | Not upheld |
| DRN-5255665 | 2026-03-31T00:00:00+00:00 | XTB Limited | contracts for differences (CFD) trading account | Not upheld |
| DRN-5971188 | 2026-02-27T00:00:00+00:00 | XTB Limited | investment account | Upheld |
| DRN-5356914 | 2025-12-15T00:00:00+00:00 | XTB Limited | Contract for Differences (CFD) trading account | Not upheld |
| DRN-5286936 | 2025-10-10T00:00:00+00:00 | XTB Limited | Contracts for Difference (CFDs) | Not upheld |
| DRN-5208030 | 2025-09-05T00:00:00+00:00 | XTB Limited | Contracts for Difference (CFD) | Not upheld |
| DRN-5314360 | 2025-03-12T00:00:00+00:00 | XTB Limited | trading platform / CFD trading | Not upheld |