WorldRemit Ltd: Ombudsman complaint record
16 published Financial Ombudsman decisions. 16% of them went the complainant's way.
At a glance
| Decisions published | 16 |
|---|---|
| Upheld | 2 |
| Partially upheld | 1 |
| Not upheld | 13 |
| Uphold rate | 16% |
| Last 30 days | 2 |
| Last 12 months | 5 |
| First decision | 2019-11-19T00:00:00+00:00 |
| Most recent | 2026-06-11T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Fraud reimbursement (APP scams) | 5 | 0 | 0 | 5 | 0% |
| 2 | Account closure without notice | 3 | 1 | 0 | 2 | 33% |
| 3 | Card / payment disputes | 3 | 1 | 0 | 2 | 33% |
| 4 | Service failures generally | 2 | 0 | 1 | 1 | 25% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Other regulated product | 15 | 2 | 1 | 12 | 17% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6269690 | 2026-06-11T00:00:00+00:00 | WorldRemit Ltd | money transfer service | Not upheld |
| DRN-6401365 | 2026-06-04T00:00:00+00:00 | WorldRemit Ltd | money transfer service | Not upheld |
| DRN-6294119 | 2026-04-17T00:00:00+00:00 | WorldRemit Ltd | money transfer service | Not upheld |
| DRN-6170278 | 2026-03-12T00:00:00+00:00 | WorldRemit Ltd | money transfer / international payment | Not upheld |
| DRN-5830709 | 2026-01-09T00:00:00+00:00 | WorldRemit Ltd | payment service / money transfer | Not upheld |
| DRN-4970560 | 2025-04-03T00:00:00+00:00 | WorldRemit Ltd | electronic money transfer service | Not upheld |
| DRN-4678466 | 2024-06-28T00:00:00+00:00 | WorldRemit Ltd | money transfer service | Not upheld |
| DRN-4759043 | 2024-04-23T00:00:00+00:00 | WorldRemit Ltd | money transfer service | Upheld |