Western Union Payment Services GB Limited: Ombudsman complaint record
24 published Financial Ombudsman decisions. 10% of them went the complainant's way.
At a glance
| Decisions published | 24 |
|---|---|
| Upheld | 2 |
| Partially upheld | 1 |
| Not upheld | 21 |
| Uphold rate | 10% |
| Last 30 days | 2 |
| Last 12 months | 14 |
| First decision | 2021-11-19T00:00:00+00:00 |
| Most recent | 2026-05-26T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Fraud reimbursement (APP scams) | 10 | 0 | 0 | 10 | 0% |
| 2 | Card / payment disputes | 6 | 1 | 0 | 5 | 17% |
| 3 | Account administration errors | 2 | 1 | 0 | 1 | 50% |
| 4 | Service failures generally | 2 | 0 | 1 | 1 | 25% |
| 5 | Account closure without notice | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Other regulated product | 21 | 2 | 1 | 18 | 12% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6364075 | 2026-05-26T00:00:00+00:00 | Western Union Payment Services GB Limited | payment transfer service | Not upheld |
| DRN-6278520 | 2026-05-18T00:00:00+00:00 | Western Union Payment Services GB Limited | money transfer service | Not upheld |
| DRN-6284945 | 2026-04-11T00:00:00+00:00 | Western Union Payment Services GB Limited | money transfer service | Not upheld |
| DRN-6226112 | 2026-03-19T00:00:00+00:00 | Western Union Payment Services GB Limited | money transfer | Not upheld |
| DRN-6149422 | 2026-03-04T00:00:00+00:00 | Western Union Payment Services GB Limited | money transfer service | Not upheld |
| DRN-5983441 | 2026-02-24T00:00:00+00:00 | Western Union Payment Services GB Limited | money transfer service | Not upheld |
| DRN-5973319 | 2026-02-19T00:00:00+00:00 | Western Union Payment Services GB Limited | money transfer service | Not upheld |
| DRN-5568806 | 2025-12-30T00:00:00+00:00 | Western Union Payment Services GB Limited | money transfer service | Not upheld |