Wesleyan Financial Services Ltd: Ombudsman complaint record
35 published Financial Ombudsman decisions. 33% of them went the complainant's way.
At a glance
| Decisions published | 35 |
|---|---|
| Upheld | 11 |
| Partially upheld | 1 |
| Not upheld | 23 |
| Uphold rate | 33% |
| Last 30 days | 0 |
| Last 12 months | 2 |
| First decision | 2013-06-21T00:00:00+00:00 |
| Most recent | 2026-05-06T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Travel / life insurance claim disputes | 9 | 2 | 0 | 7 | 22% |
| 2 | Pension transfer advice | 5 | 3 | 0 | 2 | 60% |
| 3 | General financial advice | 5 | 2 | 0 | 3 | 40% |
| 4 | Investment mis-selling | 5 | 1 | 1 | 3 | 30% |
| 5 | Account administration errors | 3 | 2 | 0 | 1 | 67% |
| 6 | PPI mis-selling | 3 | 1 | 0 | 2 | 33% |
| 7 | Other regulated complaint | 2 | 0 | 0 | 2 | 0% |
| 8 | Mortgage advice complaints | 1 | 0 | 0 | 1 | 0% |
| 9 | GAP / warranty insurance mis-selling | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Pension | 11 | 4 | 0 | 7 | 36% |
| 2 | Life / income protection | 11 | 3 | 0 | 8 | 27% |
| 3 | Investment | 5 | 1 | 1 | 3 | 30% |
| 4 | Other regulated product | 4 | 0 | 0 | 4 | 0% |
| 5 | Savings / ISA | 1 | 1 | 0 | 0 | 100% |
| 6 | Mortgage | 1 | 0 | 0 | 1 | 0% |
| 7 | PPI | 1 | 1 | 0 | 0 | 100% |
| 8 | Home insurance | 1 | 1 | 0 | 0 | 100% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6338509 | 2026-05-06T00:00:00+00:00 | Wesleyan Financial Services Ltd | mortgage endowment policy | Not upheld |
| DRN-5457833 | 2025-08-12T00:00:00+00:00 | Wesleyan Financial Services Ltd | pension, ISA, Capital Investment Bond | Not upheld |
| DRN-4402522 | 2024-01-22T00:00:00+00:00 | Wesleyan Financial Services Ltd | ISA (With Profits) | Upheld |
| DRN-4041621 | 2023-03-27T00:00:00+00:00 | Wesleyan Financial Services Ltd | savings (With Profits ISA) | Upheld |
| DRN-3980448 | 2023-02-22T00:00:00+00:00 | Wesleyan Financial Services Ltd | pension | Upheld |
| DRN-3277647 | 2022-09-23T00:00:00+00:00 | Wesleyan Financial Services Ltd | pension | Not upheld |
| DRN-3379551 | 2022-08-12T00:00:00+00:00 | Wesleyan Financial Services Ltd | business insurance | Not upheld |
| DRN-3501895 | 2022-07-14T00:00:00+00:00 | Wesleyan Financial Services Ltd | income protection insurance | Not upheld |