Wave Lending Limited: Ombudsman complaint record
17 published Financial Ombudsman decisions. 9% of them went the complainant's way.
At a glance
| Decisions published | 17 |
|---|---|
| Upheld | 1 |
| Partially upheld | 1 |
| Not upheld | 15 |
| Uphold rate | 9% |
| Last 30 days | 0 |
| Last 12 months | 4 |
| First decision | 2013-08-01T00:00:00+00:00 |
| Most recent | 2026-05-13T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Mortgage administration / arrears handling | 10 | 1 | 0 | 9 | 10% |
| 2 | Credit file / adverse marker disputes | 2 | 0 | 0 | 2 | 0% |
| 3 | Mortgage advice complaints | 2 | 0 | 0 | 2 | 0% |
| 4 | Irresponsible lending | 1 | 0 | 0 | 1 | 0% |
| 5 | Service failures generally | 1 | 0 | 1 | 0 | 50% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Mortgage | 16 | 1 | 1 | 14 | 9% |
| 2 | Other regulated product | 1 | 0 | 0 | 1 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6349602 | 2026-05-13T00:00:00+00:00 | Wave Lending Limited | mortgage | Not upheld |
| DRN-5830970 | 2025-12-10T00:00:00+00:00 | Wave Lending Limited | mortgage | Not upheld |
| DRN-5998606 | 2025-12-05T00:00:00+00:00 | Wave Lending Limited | mortgage | Not upheld |
| DRN-5500591 | 2025-09-11T00:00:00+00:00 | Wave Lending Limited | mortgage | Not upheld |
| DRN-4891230 | 2024-08-30T00:00:00+00:00 | Wave Lending Limited | mortgage | Not upheld |
| DRN-4472589 | 2023-11-22T00:00:00+00:00 | Wave Lending Limited | buy to let mortgage | Not upheld |
| DRN-1826492 | 2020-11-10T00:00:00+00:00 | Wave Lending Limited | mortgage | Not upheld |
| DRN-1944966 | 2020-11-09T00:00:00+00:00 | Wave Lending Limited | mortgage | Not upheld |