Wakam UK Limited: Ombudsman complaint record
16 published Financial Ombudsman decisions. 69% of them went the complainant's way.
At a glance
| Decisions published | 16 |
|---|---|
| Upheld | 11 |
| Partially upheld | 0 |
| Not upheld | 5 |
| Uphold rate | 69% |
| Last 30 days | 1 |
| Last 12 months | 15 |
| First decision | 2025-02-04T00:00:00+00:00 |
| Most recent | 2026-06-08T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Travel / life insurance claim disputes | 5 | 3 | 0 | 2 | 60% |
| 2 | Home insurance claim disputes | 3 | 2 | 0 | 1 | 67% |
| 3 | Motor insurance, claim handling | 3 | 2 | 0 | 1 | 67% |
| 4 | Motor insurance, total loss valuation | 1 | 1 | 0 | 0 | 100% |
| 5 | Other regulated complaint | 1 | 0 | 0 | 1 | 0% |
| 6 | Service failures generally | 1 | 1 | 0 | 0 | 100% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Motor insurance | 7 | 5 | 0 | 2 | 71% |
| 2 | Other regulated product | 6 | 5 | 0 | 1 | 83% |
| 3 | Travel insurance | 2 | 0 | 0 | 2 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6411801 | 2026-06-08T00:00:00+00:00 | Wakam UK Limited | motor insurance | Upheld |
| DRN-6293796 | 2026-04-15T00:00:00+00:00 | Wakam UK Limited | motor insurance | Upheld |
| DRN-6137754 | 2026-03-09T00:00:00+00:00 | Wakam UK Limited | insurance — private hire motor policy | Not upheld |
| DRN-6157349 | 2026-02-16T00:00:00+00:00 | Wakam UK Limited | pet insurance | Upheld |
| DRN-5944117 | 2026-01-21T00:00:00+00:00 | Wakam UK Limited | insurance — commercial vehicle | Upheld |
| DRN-5922111 | 2026-01-13T00:00:00+00:00 | Wakam UK Limited | insurance | Upheld |
| DRN-5988802 | 2025-12-23T00:00:00+00:00 | Wakam UK Limited | pet insurance | Upheld |
| DRN-6023985 | 2025-12-16T00:00:00+00:00 | Wakam UK Limited | commercial vehicle insurance | Not upheld |