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Volkswagen Financial Services (UK) Limited trading as Audi Financial Services: Ombudsman complaint record

10 published Financial Ombudsman decisions. 15% of them went the complainant's way.

At a glance

Decisions published10
Upheld1
Partially upheld1
Not upheld8
Uphold rate15%
Last 30 days6
Last 12 months10
First decision2026-04-13T00:00:00+00:00
Most recent2026-06-09T00:00:00+00:00

Most common claim types

No decisions in this period.

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Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Motor finance (PCP / HP)1011815%

See every product

Recent decisions

ReferenceDateFirmProductOutcome
DRN-63180302026-06-09T00:00:00+00:00Volkswagen Financial Services (UK) Limited trading as Audi Financial Serviceshire purchase agreementNot upheld
DRN-63199272026-06-09T00:00:00+00:00Volkswagen Financial Services UK Limited (trading as Audi Financial Services)hire-purchase agreement (motor finance)Not upheld
DRN-62726552026-06-09T00:00:00+00:00Volkswagen Financial Services (UK) Limited trading as Audi Financial Serviceshire purchase agreementNot upheld
DRN-63399772026-06-01T00:00:00+00:00Volkswagen Financial Services (UK) Limited (trading as Audi Financial Services)hire agreement (vehicle)Not upheld
DRN-62667752026-05-29T00:00:00+00:00Volkswagen Financial Services (UK) Limited trading as Audi Financial Serviceshire purchase agreementNot upheld
DRN-63518222026-05-27T00:00:00+00:00Volkswagen Financial Services (UK) Limited trading as Audi Financial Servicesvehicle finance - personal contract hireNot upheld
DRN-61046442026-05-14T00:00:00+00:00Volkswagen Financial Services (UK) Limited trading as Audi Financial Serviceshire purchase agreementUpheld
DRN-62735332026-04-27T00:00:00+00:00Volkswagen Financial Services (UK) Limited trading as Audi Financial Serviceshire purchase agreementPartially upheld