Utility Warehouse Limited: Ombudsman complaint record
7 published Financial Ombudsman decisions. 14% of them went the complainant's way.
At a glance
| Decisions published | 7 |
|---|---|
| Upheld | 1 |
| Partially upheld | 0 |
| Not upheld | 6 |
| Uphold rate | 14% |
| Last 30 days | 1 |
| Last 12 months | 6 |
| First decision | 2024-11-08T00:00:00+00:00 |
| Most recent | 2026-05-19T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | PPI mis-selling | 2 | 0 | 0 | 2 | 0% |
| 2 | Account administration errors | 1 | 0 | 0 | 1 | 0% |
| 3 | Other regulated complaint | 1 | 0 | 0 | 1 | 0% |
| 4 | Service failures generally | 1 | 1 | 0 | 0 | 100% |
| 5 | Travel / life insurance claim disputes | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Other regulated product | 3 | 0 | 0 | 3 | 0% |
| 2 | Home insurance | 2 | 1 | 0 | 1 | 50% |
| 3 | Life / income protection | 1 | 0 | 0 | 1 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6230539 | 2026-05-19T00:00:00+00:00 | Utility Warehouse Limited | home insurance | Not upheld |
| DRN-6242440 | 2026-03-23T00:00:00+00:00 | Utility Warehouse Limited | home insurance | Upheld |
| DRN-5833812 | 2026-02-10T00:00:00+00:00 | Utility Warehouse Limited | insurance | Not upheld |
| DRN-6062987 | 2026-01-20T00:00:00+00:00 | Utility Warehouse Limited | insurance | Not upheld |
| DRN-5841039 | 2025-12-08T00:00:00+00:00 | Utility Warehouse Limited | insurance | Not upheld |
| DRN-5852168 | 2025-10-20T00:00:00+00:00 | Utility Warehouse Limited | insurance — income protection policy | Not upheld |
| DRN-5129650 | 2024-11-08T00:00:00+00:00 | Utility Warehouse Limited | home emergency insurance | Not upheld |