USAY BUSINESS LTD: Ombudsman complaint record
8 published Financial Ombudsman decisions. 62% of them went the complainant's way.
At a glance
| Decisions published | 8 |
|---|---|
| Upheld | 5 |
| Partially upheld | 0 |
| Not upheld | 3 |
| Uphold rate | 62% |
| Last 30 days | 1 |
| Last 12 months | 6 |
| First decision | 2025-03-28T00:00:00+00:00 |
| Most recent | 2026-06-12T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Other regulated complaint | 3 | 1 | 0 | 2 | 33% |
| 2 | PPI mis-selling | 2 | 2 | 0 | 0 | 100% |
| 3 | General financial advice | 1 | 0 | 0 | 1 | 0% |
| 4 | Unknown / needs review | 1 | 1 | 0 | 0 | 100% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Other regulated product | 8 | 5 | 0 | 3 | 62% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6224004 | 2026-06-12T00:00:00+00:00 | USAY BUSINESS LTD | private medical insurance | Upheld |
| DRN-6127639 | 2026-03-05T00:00:00+00:00 | USAY BUSINESS LTD | private medical insurance | Not upheld |
| DRN-6115744 | 2026-02-25T00:00:00+00:00 | USAY BUSINESS LTD | private medical insurance | Upheld |
| DRN-5975833 | 2026-01-12T00:00:00+00:00 | USAY BUSINESS LTD | private medical insurance | Upheld |
| DRN-5811153 | 2025-11-18T00:00:00+00:00 | USAY BUSINESS LTD | private medical insurance | Not upheld |
| DRN-5356321 | 2025-06-18T00:00:00+00:00 | USAY BUSINESS LTD | insurance — private medical insurance | Not upheld |
| DRN-5441565 | 2025-03-31T00:00:00+00:00 | USAY BUSINESS LTD | private medical insurance | Upheld |
| DRN-5389452 | 2025-03-28T00:00:00+00:00 | USAY BUSINESS LTD | private medical insurance | Upheld |