UNUM Limited: Ombudsman complaint record
25 published Financial Ombudsman decisions. 26% of them went the complainant's way.
At a glance
| Decisions published | 25 |
|---|---|
| Upheld | 5 |
| Partially upheld | 3 |
| Not upheld | 17 |
| Uphold rate | 26% |
| Last 30 days | 5 |
| Last 12 months | 17 |
| First decision | 2021-08-13T00:00:00+00:00 |
| Most recent | 2026-06-08T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Travel / life insurance claim disputes | 10 | 3 | 0 | 7 | 30% |
| 2 | Home insurance claim disputes | 5 | 2 | 1 | 2 | 50% |
| 3 | Motor insurance, claim handling | 2 | 0 | 2 | 0 | 50% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Life / income protection | 18 | 5 | 3 | 10 | 36% |
| 2 | Other regulated product | 1 | 0 | 0 | 1 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6236304 | 2026-06-08T00:00:00+00:00 | Unum Limited | income protection insurance | Not upheld |
| DRN-6389460 | 2026-06-08T00:00:00+00:00 | Unum Limited | income protection insurance | Not upheld |
| DRN-6325026 | 2026-06-02T00:00:00+00:00 | Unum Limited | insurance | Not upheld |
| DRN-6342073 | 2026-05-28T00:00:00+00:00 | Unum Limited | group income protection insurance | Not upheld |
| DRN-6297893 | 2026-05-27T00:00:00+00:00 | UNUM LIMITED | income protection insurance | Not upheld |
| DRN-6309224 | 2026-05-14T00:00:00+00:00 | Unum Limited | income protection insurance | Not upheld |
| DRN-6294751 | 2026-05-01T00:00:00+00:00 | Unum Limited | income protection insurance | Not upheld |
| DRN-6250234 | 2026-04-23T00:00:00+00:00 | Unum Limited | insurance — group income protection policy | Not upheld |