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UK Insurance Limited trading as Direct Line: Ombudsman complaint record

13 published Financial Ombudsman decisions. 15% of them went the complainant's way.

At a glance

Decisions published13
Upheld2
Partially upheld0
Not upheld11
Uphold rate15%
Last 30 days5
Last 12 months13
First decision2026-04-01T00:00:00+00:00
Most recent2026-06-10T00:00:00+00:00

Most common claim types

No decisions in this period.

See every claim type

Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Home insurance310233%
2Motor insurance10010%

See every product

Recent decisions

ReferenceDateFirmProductOutcome
DRN-62060372026-06-10T00:00:00+00:00UK Insurance Limited trading as Direct Lineproperty insuranceUpheld
DRN-60763512026-06-05T00:00:00+00:00UK Insurance Limited (trading as Direct Line)home insuranceNot upheld
DRN-61553492026-06-05T00:00:00+00:00UK Insurance Limited trading as Direct Linemotor insuranceNot upheld
DRN-61308562026-05-21T00:00:00+00:00UK Insurance Limited trading as Direct Linebuildings insuranceNot upheld
DRN-62216492026-05-20T00:00:00+00:00UK Insurance Limited trading as Direct Linecar insuranceNot upheld
DRN-61733082026-05-07T00:00:00+00:00UK Insurance Limited trading as Direct Lineinsurance — landlord's insurance policy with legal expenses coverNot upheld
DRN-62288512026-05-07T00:00:00+00:00UK Insurance Limited trading as Direct Linemotor insuranceNot upheld
DRN-63240222026-05-06T00:00:00+00:00UK Insurance Limited trading as Direct Linemotor insuranceNot upheld