Uinsure Limited: Ombudsman complaint record
11 published Financial Ombudsman decisions. 55% of them went the complainant's way.
At a glance
| Decisions published | 11 |
|---|---|
| Upheld | 6 |
| Partially upheld | 0 |
| Not upheld | 5 |
| Uphold rate | 55% |
| Last 30 days | 1 |
| Last 12 months | 6 |
| First decision | 2018-05-21T00:00:00+00:00 |
| Most recent | 2026-06-08T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Service failures generally | 6 | 4 | 0 | 2 | 67% |
| 2 | Account administration errors | 2 | 1 | 0 | 1 | 50% |
| 3 | Other regulated complaint | 1 | 1 | 0 | 0 | 100% |
| 4 | Travel / life insurance claim disputes | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Home insurance | 6 | 2 | 0 | 4 | 33% |
| 2 | Other regulated product | 5 | 4 | 0 | 1 | 80% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6400540 | 2026-06-08T00:00:00+00:00 | Uinsure Limited | insurance | Not upheld |
| DRN-6168270 | 2026-02-23T00:00:00+00:00 | Uinsure Limited | insurance | Upheld |
| DRN-6021665 | 2026-02-05T00:00:00+00:00 | Uinsure Limited | insurance | Upheld |
| DRN-5783594 | 2025-12-08T00:00:00+00:00 | Uinsure Limited | home insurance | Not upheld |
| DRN-5669227 | 2025-07-08T00:00:00+00:00 | Uinsure Limited | insurance | Upheld |
| DRN-5388082 | 2025-06-25T00:00:00+00:00 | Uinsure Limited | home insurance | Upheld |
| DRN-5211157 | 2025-01-02T00:00:00+00:00 | Uinsure Limited | home insurance | Not upheld |
| DRN-5103716 | 2024-11-07T00:00:00+00:00 | Uinsure Limited | buildings insurance | Upheld |