Trinity Lane Insurance Company Limited: Ombudsman complaint record
26 published Financial Ombudsman decisions. 33% of them went the complainant's way.
At a glance
| Decisions published | 26 |
|---|---|
| Upheld | 6 |
| Partially upheld | 5 |
| Not upheld | 15 |
| Uphold rate | 33% |
| Last 30 days | 1 |
| Last 12 months | 6 |
| First decision | 2021-04-22T00:00:00+00:00 |
| Most recent | 2026-06-10T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Home insurance claim disputes | 10 | 0 | 3 | 7 | 15% |
| 2 | Motor insurance, claim handling | 7 | 2 | 1 | 4 | 36% |
| 3 | Motor insurance, total loss valuation | 3 | 1 | 1 | 1 | 50% |
| 4 | Travel / life insurance claim disputes | 2 | 2 | 0 | 0 | 100% |
| 5 | Account administration errors | 1 | 0 | 0 | 1 | 0% |
| 6 | Other regulated complaint | 1 | 1 | 0 | 0 | 100% |
| 7 | Service failures generally | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Motor insurance | 22 | 4 | 3 | 15 | 25% |
| 2 | Other regulated product | 4 | 2 | 2 | 0 | 75% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6291070 | 2026-06-10T00:00:00+00:00 | Trinity Lane Insurance Company Limited | motor insurance | Not upheld |
| DRN-6241938 | 2026-03-23T00:00:00+00:00 | Trinity Lane Insurance Company Limited | motor insurance | Not upheld |
| DRN-5923938 | 2026-02-02T00:00:00+00:00 | Trinity Lane Insurance Company Limited | motor insurance | Not upheld |
| DRN-5976784 | 2026-01-23T00:00:00+00:00 | Trinity Lane Insurance Company Limited | motorcycle insurance | Partially upheld |
| DRN-5822634 | 2025-09-30T00:00:00+00:00 | Trinity Lane Insurance Company Limited | motor insurance | Not upheld |
| DRN-5707781 | 2025-08-19T00:00:00+00:00 | Trinity Lane Insurance Company Limited | insurance | Partially upheld |
| DRN-5559302 | 2025-05-28T00:00:00+00:00 | Trinity Lane Insurance Company Limited | motor insurance | Not upheld |
| DRN-5511931 | 2025-04-28T00:00:00+00:00 | Trinity Lane Insurance Company Limited | insurance | Upheld |