Topaz Finance Limited trading as Hyalite Mortgages: Ombudsman complaint record
4 published Financial Ombudsman decisions. 25% of them went the complainant's way.
At a glance
| Decisions published | 4 |
|---|---|
| Upheld | 1 |
| Partially upheld | 0 |
| Not upheld | 3 |
| Uphold rate | 25% |
| Last 30 days | 0 |
| Last 12 months | 4 |
| First decision | 2026-04-07T00:00:00+00:00 |
| Most recent | 2026-04-28T00:00:00+00:00 |
Most common claim types
No decisions in this period.
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Mortgage | 4 | 1 | 0 | 3 | 25% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6322987 | 2026-04-28T00:00:00+00:00 | Topaz Finance Limited trading as Hyalite Mortgages | mortgage | Upheld |
| DRN-6240144 | 2026-04-27T00:00:00+00:00 | Topaz Finance Limited trading as Hyalite Mortgages | mortgage | Not upheld |
| DRN-6243496 | 2026-04-14T00:00:00+00:00 | Topaz Finance Limited (trading as Hyalite Mortgages) | mortgage | Not upheld |
| DRN-6149221 | 2026-04-07T00:00:00+00:00 | Topaz Finance Limited trading as Hyalite Mortgages | mortgage | Not upheld |