Tokio Marine Kiln Insurance Limited: Ombudsman complaint record
8 published Financial Ombudsman decisions. 38% of them went the complainant's way.
At a glance
| Decisions published | 8 |
|---|---|
| Upheld | 2 |
| Partially upheld | 2 |
| Not upheld | 4 |
| Uphold rate | 38% |
| Last 30 days | 1 |
| Last 12 months | 1 |
| First decision | 2015-08-13T00:00:00+00:00 |
| Most recent | 2026-05-22T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Home insurance claim disputes | 3 | 1 | 0 | 2 | 33% |
| 2 | Motor insurance, total loss valuation | 2 | 1 | 1 | 0 | 75% |
| 3 | Service failures generally | 1 | 0 | 1 | 0 | 50% |
| 4 | Travel / life insurance claim disputes | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Other regulated product | 3 | 0 | 1 | 2 | 17% |
| 2 | Travel insurance | 2 | 0 | 1 | 1 | 25% |
| 3 | GAP / warranty insurance | 1 | 1 | 0 | 0 | 100% |
| 4 | Home insurance | 1 | 1 | 0 | 0 | 100% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6274030 | 2026-05-22T00:00:00+00:00 | Tokio Marine Kiln Insurance Limited | commercial property insurance | Not upheld |
| DRN-3988937 | 2023-02-27T00:00:00+00:00 | Tokio Marine Kiln Insurance Limited | insurance | Not upheld |
| DRN-3498024 | 2022-05-25T00:00:00+00:00 | Tokio Marine Kiln Insurance Limited | insurance — Guaranteed Asset Protection (GAP) motor insurance | Upheld |
| DRN-3366724 | 2022-03-17T00:00:00+00:00 | Tokio Marine Kiln Insurance Limited | business protection insurance | Partially upheld |
| DRN-6052321 | 2019-02-11T00:00:00+00:00 | Tokio Marine Kiln Insurance Limited | insurance | Not upheld |
| DRN-3380618 | 2016-02-22T00:00:00+00:00 | Tokio Marine Kiln Insurance Limited | buildings insurance | Upheld |
| DRN-7287407 | 2015-11-19T00:00:00+00:00 | Tokio Marine Kiln Insurance Limited | travel insurance | Partially upheld |
| DRN-4312344 | 2015-08-13T00:00:00+00:00 | Tokio Marine Kiln Insurance Limited | travel insurance | Not upheld |