Tide Platform Limited: Ombudsman complaint record
23 published Financial Ombudsman decisions. 33% of them went the complainant's way.
At a glance
| Decisions published | 23 |
|---|---|
| Upheld | 7 |
| Partially upheld | 1 |
| Not upheld | 15 |
| Uphold rate | 33% |
| Last 30 days | 1 |
| Last 12 months | 9 |
| First decision | 2023-11-15T00:00:00+00:00 |
| Most recent | 2026-06-03T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Fraud reimbursement (APP scams) | 6 | 4 | 0 | 2 | 67% |
| 2 | Account closure without notice | 6 | 1 | 0 | 5 | 17% |
| 3 | Card / payment disputes | 4 | 2 | 0 | 2 | 50% |
| 4 | Account administration errors | 2 | 0 | 0 | 2 | 0% |
| 5 | Debt collection practices | 1 | 0 | 0 | 1 | 0% |
| 6 | Other regulated complaint | 1 | 0 | 0 | 1 | 0% |
| 7 | Service failures generally | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Other regulated product | 16 | 5 | 0 | 11 | 31% |
| 2 | Current account | 4 | 2 | 0 | 2 | 50% |
| 3 | Savings / ISA | 1 | 0 | 0 | 1 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6357658 | 2026-06-03T00:00:00+00:00 | Tide Platform Limited | business current account | Not upheld |
| DRN-6287302 | 2026-05-07T00:00:00+00:00 | Tide Platform Limited | business current account | Partially upheld |
| DRN-5570141 | 2026-02-02T00:00:00+00:00 | Tide Platform Limited | business account | Not upheld |
| DRN-5861189 | 2026-01-23T00:00:00+00:00 | Tide Platform Limited | business current account | Not upheld |
| DRN-5706721 | 2026-01-20T00:00:00+00:00 | Tide Platform Limited | business current account | Not upheld |
| DRN-5482645 | 2026-01-08T00:00:00+00:00 | Tide Platform Limited | business current account | Upheld |
| DRN-6003461 | 2025-12-18T00:00:00+00:00 | Tide Platform Limited | business account | Not upheld |
| DRN-5842285 | 2025-11-21T00:00:00+00:00 | Tide Platform Limited | business current account | Not upheld |