TICORP Limited: Ombudsman complaint record
35 published Financial Ombudsman decisions. 24% of them went the complainant's way.
At a glance
| Decisions published | 35 |
|---|---|
| Upheld | 6 |
| Partially upheld | 5 |
| Not upheld | 24 |
| Uphold rate | 24% |
| Last 30 days | 1 |
| Last 12 months | 4 |
| First decision | 2019-01-24T00:00:00+00:00 |
| Most recent | 2026-05-19T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Travel / life insurance claim disputes | 11 | 0 | 0 | 11 | 0% |
| 2 | Service failures generally | 7 | 1 | 3 | 3 | 36% |
| 3 | Other regulated complaint | 4 | 2 | 0 | 2 | 50% |
| 4 | PPI mis-selling | 4 | 0 | 0 | 4 | 0% |
| 5 | Unknown / needs review | 3 | 1 | 0 | 2 | 33% |
| 6 | Account administration errors | 2 | 1 | 1 | 0 | 75% |
| 7 | Investment mis-selling | 1 | 0 | 1 | 0 | 50% |
| 8 | GAP / warranty insurance mis-selling | 1 | 0 | 0 | 1 | 0% |
| 9 | Complaints handling failures | 1 | 1 | 0 | 0 | 100% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Travel insurance | 32 | 6 | 5 | 21 | 27% |
| 2 | Other regulated product | 2 | 0 | 0 | 2 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6283098 | 2026-05-19T00:00:00+00:00 | TICORP Limited | travel insurance | Not upheld |
| DRN-6125649 | 2026-03-02T00:00:00+00:00 | TICORP Limited | travel insurance | Not upheld |
| DRN-5851535 | 2025-11-03T00:00:00+00:00 | TICORP Limited | travel insurance | Not upheld |
| DRN-5474247 | 2025-09-03T00:00:00+00:00 | TICORP Limited | insurance | Not upheld |
| DRN-5393560 | 2025-05-15T00:00:00+00:00 | TICORP Limited | travel insurance | Not upheld |
| DRN-5483895 | 2025-04-17T00:00:00+00:00 | TICORP Limited | travel insurance | Not upheld |
| DRN-5392751 | 2025-03-13T00:00:00+00:00 | TICORP Limited | travel insurance | Not upheld |
| DRN-4725175 | 2024-06-20T00:00:00+00:00 | TICORP Limited | travel insurance | Partially upheld |