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The Royal Bank of Scotland Public Limited Company (RBS): Ombudsman complaint record

18 published Financial Ombudsman decisions. 6% of them went the complainant's way.

At a glance

Decisions published18
Upheld1
Partially upheld0
Not upheld17
Uphold rate6%
Last 30 days10
Last 12 months18
First decision2026-04-07T00:00:00+00:00
Most recent2026-06-12T00:00:00+00:00

Most common claim types

No decisions in this period.

See every claim type

Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Current account20020%
2Personal loan20020%
3Other regulated product10010%
4Overdraft10010%

See every product

Recent decisions

ReferenceDateFirmProductOutcome
DRN-62675982026-06-12T00:00:00+00:00THE ROYAL BANK OF SCOTLAND PUBLIC LIMITED COMPANY (RBS)current accountNot upheld
DRN-59768152026-06-09T00:00:00+00:00The Royal Bank of Scotland Public Limited Company (RBS)loanNot upheld
DRN-59709302026-06-08T00:00:00+00:00The Royal Bank of Scotland Public Limited Company (RBS)business loanNot upheld
DRN-62795662026-06-03T00:00:00+00:00The Royal Bank of Scotland Public Limited Company (RBS)business overdraftNot upheld
DRN-63557622026-06-02T00:00:00+00:00THE ROYAL BANK OF SCOTLAND PUBLIC LIMITED COMPANY (RBS)current accountNot upheld
DRN-61510672026-05-29T00:00:00+00:00THE ROYAL BANK OF SCOTLAND PUBLIC LIMITED COMPANY (RBS)payment servicesNot upheld
DRN-62082622026-05-26T00:00:00+00:00THE ROYAL BANK OF SCOTLAND PUBLIC LIMITED COMPANY (RBS)current account with overdraftNot upheld
DRN-63593322026-05-26T00:00:00+00:00THE ROYAL BANK OF SCOTLAND PUBLIC LIMITED COMPANY (RBS)credit agreementNot upheld