The One Stop Money Shop Limited: Ombudsman complaint record
21 published Financial Ombudsman decisions. 21% of them went the complainant's way.
At a glance
| Decisions published | 21 |
|---|---|
| Upheld | 3 |
| Partially upheld | 3 |
| Not upheld | 15 |
| Uphold rate | 21% |
| Last 30 days | 1 |
| Last 12 months | 3 |
| First decision | 2019-07-23T00:00:00+00:00 |
| Most recent | 2026-06-03T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Irresponsible lending | 19 | 2 | 3 | 14 | 18% |
| 2 | Service failures generally | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Personal loan | 11 | 3 | 1 | 7 | 32% |
| 2 | Payday / short-term credit | 10 | 0 | 2 | 8 | 10% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6403071 | 2026-06-03T00:00:00+00:00 | The One Stop Money Shop Limited | loan | Upheld |
| DRN-6131081 | 2026-03-12T00:00:00+00:00 | The One Stop Money Shop Limited | loan | Not upheld |
| DRN-5839848 | 2025-12-30T00:00:00+00:00 | The One Stop Money Shop Limited | loan | Not upheld |
| DRN-5376386 | 2025-03-07T00:00:00+00:00 | The One Stop Money Shop Limited | loan | Upheld |
| DRN-5102036 | 2024-11-21T00:00:00+00:00 | The One Stop Money Shop Limited | fixed sum loan | Not upheld |
| DRN-4882671 | 2024-07-15T00:00:00+00:00 | The One Stop Money Shop Limited | loan | Not upheld |
| DRN-4835887 | 2024-06-21T00:00:00+00:00 | The One Stop Money Shop Limited | loan | Not upheld |
| DRN-4295449 | 2023-12-04T00:00:00+00:00 | The One Stop Money Shop Limited | high-cost short-term credit instalment loan | Not upheld |