Tesla Financial Services Limited: Ombudsman complaint record
51 published Financial Ombudsman decisions. 51% of them went the complainant's way.
At a glance
| Decisions published | 51 |
|---|---|
| Upheld | 25 |
| Partially upheld | 2 |
| Not upheld | 24 |
| Uphold rate | 51% |
| Last 30 days | 1 |
| Last 12 months | 24 |
| First decision | 2022-05-03T00:00:00+00:00 |
| Most recent | 2026-06-11T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Goods and services under S75 | 27 | 19 | 2 | 6 | 74% |
| 2 | PCP / HP mis-selling | 7 | 1 | 0 | 6 | 14% |
| 3 | Account administration errors | 6 | 3 | 0 | 3 | 50% |
| 4 | Service failures generally | 4 | 1 | 0 | 3 | 25% |
| 5 | Other regulated complaint | 2 | 1 | 0 | 1 | 50% |
| 6 | Card / payment disputes | 2 | 0 | 0 | 2 | 0% |
| 7 | Unknown / needs review | 1 | 0 | 0 | 1 | 0% |
| 8 | Motor insurance, claim handling | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Motor finance (PCP / HP) | 46 | 21 | 2 | 23 | 48% |
| 2 | Other regulated product | 4 | 4 | 0 | 0 | 100% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6158812 | 2026-06-11T00:00:00+00:00 | Tesla Financial Services Limited | conditional sale agreement (motor finance) | Not upheld |
| DRN-6225144 | 2026-03-31T00:00:00+00:00 | Tesla Financial Services Limited | car hire agreement | Upheld |
| DRN-6069562 | 2026-03-19T00:00:00+00:00 | Tesla Financial Services Limited | conditional sale agreement (car finance) | Not upheld |
| DRN-6159168 | 2026-03-10T00:00:00+00:00 | Tesla Financial Services Limited | vehicle finance agreement (hire) | Not upheld |
| DRN-6053812 | 2026-03-06T00:00:00+00:00 | Tesla Financial Services Limited | hire agreement (car) | Not upheld |
| DRN-6179893 | 2026-03-02T00:00:00+00:00 | Tesla Financial Services Limited | conditional sale agreement (car finance) | Not upheld |
| DRN-6170364 | 2026-02-24T00:00:00+00:00 | Tesla Financial Services Limited | conditional sale agreement (vehicle finance) | Not upheld |
| DRN-5986711 | 2026-02-19T00:00:00+00:00 | Tesla Financial Services Limited | car hire agreement (regulated consumer credit agreement) | Upheld |