Veste

Telefonica UK Limited (trading as O2): Ombudsman complaint record

10 published Financial Ombudsman decisions. 55% of them went the complainant's way.

At a glance

Decisions published10
Upheld5
Partially upheld1
Not upheld4
Uphold rate55%
Last 30 days2
Last 12 months10
First decision2026-04-07T00:00:00+00:00
Most recent2026-05-20T00:00:00+00:00

Most common claim types

No decisions in this period.

See every claim type

Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Other regulated product101050%

See every product

Recent decisions

ReferenceDateFirmProductOutcome
DRN-62648452026-05-20T00:00:00+00:00Telefonica UK Limited (trading as O2)credit agreement (fixed sum loan)Not upheld
DRN-61548172026-05-19T00:00:00+00:00Telefonica UK Limited trading as O2mobile phone finance agreementUpheld
DRN-63497222026-05-11T00:00:00+00:00Telefonica UK Limited trading as O2consumer credit (fixed sum loan)Upheld
DRN-62725542026-05-08T00:00:00+00:00Telefonica UK Limited (trading as O2)fixed sum loan agreementNot upheld
DRN-62487822026-05-06T00:00:00+00:00Telefonica UK Limited (trading as O2)fixed sum loan agreement (credit agreement for phone purchase)Not upheld
DRN-62504502026-04-29T00:00:00+00:00Telefonica UK Limited trading as O2fixed sum loan agreement (device plan for mobile phone)Upheld
DRN-60149342026-04-23T00:00:00+00:00Telefonica UK Limited trading as O2fixed sum loan (device plan)Partially upheld
DRN-62269742026-04-17T00:00:00+00:00Telefonica UK Limited (trading as O2)fixed sum loan agreementNot upheld