T.B.I. Financial Services Ltd.: Ombudsman complaint record
8 published Financial Ombudsman decisions. 19% of them went the complainant's way.
At a glance
| Decisions published | 8 |
|---|---|
| Upheld | 1 |
| Partially upheld | 1 |
| Not upheld | 6 |
| Uphold rate | 19% |
| Last 30 days | 2 |
| Last 12 months | 2 |
| First decision | 2015-02-09T00:00:00+00:00 |
| Most recent | 2026-06-05T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Debt collection practices | 4 | 0 | 0 | 4 | 0% |
| 2 | Account administration errors | 1 | 1 | 0 | 0 | 100% |
| 3 | Service failures generally | 1 | 0 | 1 | 0 | 50% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Personal loan | 4 | 0 | 1 | 3 | 12% |
| 2 | Credit card | 1 | 1 | 0 | 0 | 100% |
| 3 | Mortgage | 1 | 0 | 0 | 1 | 0% |
| 4 | Other regulated product | 1 | 0 | 0 | 1 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6319381 | 2026-06-05T00:00:00+00:00 | T.B.I Financial Services Ltd | loan | Not upheld |
| DRN-6320623 | 2026-05-18T00:00:00+00:00 | T.B.I. Financial Services Ltd. | loan | Not upheld |
| DRN-3630146 | 2022-09-12T00:00:00+00:00 | T.B.I. Financial Services Ltd. | loan | Not upheld |
| DRN-9756634 | 2018-11-28T00:00:00+00:00 | T.B.I. Financial Services Ltd. | mortgage | Not upheld |
| DRN-4991114 | 2018-09-18T00:00:00+00:00 | T.B.I. Financial Services Ltd. | credit card | Upheld |
| DRN-0626611 | 2016-02-26T00:00:00+00:00 | T.B.I. Financial Services Ltd. | credit agreement / debt | Not upheld |
| DRN-8318880 | 2015-10-22T00:00:00+00:00 | T.B.I. Financial Services Ltd. | debt management / loan | Partially upheld |
| DRN-0623390 | 2015-02-09T00:00:00+00:00 | T.B.I. Financial Services Ltd. | loan | Not upheld |