Sunlife Limited: Ombudsman complaint record
7 published Financial Ombudsman decisions. 14% of them went the complainant's way.
At a glance
| Decisions published | 7 |
|---|---|
| Upheld | 1 |
| Partially upheld | 0 |
| Not upheld | 6 |
| Uphold rate | 14% |
| Last 30 days | 1 |
| Last 12 months | 1 |
| First decision | 2018-01-16T00:00:00+00:00 |
| Most recent | 2026-06-30T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Service failures generally | 3 | 1 | 0 | 2 | 33% |
| 2 | Unknown / needs review | 2 | 0 | 0 | 2 | 0% |
| 3 | Travel / life insurance claim disputes | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Life / income protection | 5 | 1 | 0 | 4 | 20% |
| 2 | Other regulated product | 1 | 0 | 0 | 1 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6345401 | 2026-06-30T00:00:00+00:00 | SunLife Limited | life insurance | Not upheld |
| DRN-4897475 | 2024-07-24T00:00:00+00:00 | Sunlife Limited | insurance | Not upheld |
| DRN-4814387 | 2024-07-10T00:00:00+00:00 | Sunlife Limited | life insurance | Not upheld |
| DRN-1770822 | 2019-09-18T00:00:00+00:00 | Sunlife Limited | insurance — funeral plan | Upheld |
| DRN-0107924 | 2019-02-18T00:00:00+00:00 | Sunlife Limited | Not upheld | |
| DRN-4376342 | 2018-11-26T00:00:00+00:00 | Sunlife Limited | insurance - whole-of-life policies | Not upheld |
| DRN-6823924 | 2018-01-16T00:00:00+00:00 | Sunlife Limited | life assurance | Not upheld |