Stonebridge Mortgage Solutions Ltd: Ombudsman complaint record
19 published Financial Ombudsman decisions. 21% of them went the complainant's way.
At a glance
| Decisions published | 19 |
|---|---|
| Upheld | 4 |
| Partially upheld | 0 |
| Not upheld | 15 |
| Uphold rate | 21% |
| Last 30 days | 1 |
| Last 12 months | 4 |
| First decision | 2014-04-25T00:00:00+00:00 |
| Most recent | 2026-05-18T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Mortgage advice complaints | 7 | 0 | 0 | 7 | 0% |
| 2 | General financial advice | 3 | 3 | 0 | 0 | 100% |
| 3 | Mortgage administration / arrears handling | 3 | 0 | 0 | 3 | 0% |
| 4 | Account administration errors | 1 | 0 | 0 | 1 | 0% |
| 5 | PPI mis-selling | 1 | 1 | 0 | 0 | 100% |
| 6 | Service failures generally | 1 | 0 | 0 | 1 | 0% |
| 7 | Travel / life insurance claim disputes | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Mortgage | 15 | 3 | 0 | 12 | 20% |
| 2 | Life / income protection | 2 | 0 | 0 | 2 | 0% |
| 3 | PPI | 1 | 1 | 0 | 0 | 100% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6187359 | 2026-05-18T00:00:00+00:00 | Stonebridge Mortgage Solutions Ltd | mortgage | Not upheld |
| DRN-6015339 | 2026-05-07T00:00:00+00:00 | Stonebridge Mortgage Solutions Ltd | mortgage with insurance | Not upheld |
| DRN-5839551 | 2025-12-08T00:00:00+00:00 | Stonebridge Mortgage Solutions Ltd | mortgage | Not upheld |
| DRN-5602062 | 2025-07-01T00:00:00+00:00 | Stonebridge Mortgage Solutions Ltd | mortgage | Not upheld |
| DRN-4962142 | 2024-11-20T00:00:00+00:00 | Stonebridge Mortgage Solutions Ltd | mortgage | Not upheld |
| DRN-4818846 | 2024-07-17T00:00:00+00:00 | Stonebridge Mortgage Solutions Ltd | mortgage | Not upheld |
| DRN-3580636 | 2022-08-25T00:00:00+00:00 | Stonebridge Mortgage Solutions Ltd | mortgage | Not upheld |
| DRN-3553341 | 2022-06-21T00:00:00+00:00 | Stonebridge Mortgage Solutions Ltd | mortgage | Not upheld |