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Shop Direct Finance Company Limited trading as Very: Ombudsman complaint record

10 published Financial Ombudsman decisions. 10% of them went the complainant's way.

At a glance

Decisions published10
Upheld1
Partially upheld0
Not upheld9
Uphold rate10%
Last 30 days4
Last 12 months10
First decision2026-04-07T00:00:00+00:00
Most recent2026-06-05T00:00:00+00:00

Most common claim types

No decisions in this period.

See every claim type

Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Other regulated product20020%
2Buy-now-pay-later10010%
3Credit card10010%

See every product

Recent decisions

ReferenceDateFirmProductOutcome
DRN-63979602026-06-05T00:00:00+00:00Shop Direct Finance Company Limited trading as verycatalogue shopping account / credit accountNot upheld
DRN-64031342026-06-03T00:00:00+00:00Shop Direct Finance Company Limited trading as Verycatalogue shopping account / revolving creditNot upheld
DRN-63458872026-05-29T00:00:00+00:00Shop Direct Finance Company Limited trading as Verycredit account / catalogue shopping accountNot upheld
DRN-61999372026-05-26T00:00:00+00:00Shop Direct Finance Company Limited trading as Verycredit accountNot upheld
DRN-60617712026-05-06T00:00:00+00:00Shop Direct Finance Company Limited trading as Verycredit agreementNot upheld
DRN-62230602026-04-22T00:00:00+00:00Shop Direct Finance Company Limited trading as Verycatalogue account / creditNot upheld
DRN-60819972026-04-22T00:00:00+00:00Shop Direct Finance Company Limited trading as Verycredit accountNot upheld
DRN-62680092026-04-10T00:00:00+00:00Shop Direct Finance Company Limited (trading as Very)credit card / catalogue credit accountNot upheld