All claim types for Secure Trust Bank Public Limited Company
12 claim types appearing in Ombudsman decisions involving Secure Trust Bank Public Limited Company.
All claim types for Secure Trust Bank Public Limited Company
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Goods and services under S75 | 25 | 10 | 1 | 14 | 42% |
| 2 | Irresponsible lending | 12 | 1 | 0 | 11 | 8% |
| 3 | Credit file / adverse marker disputes | 3 | 0 | 1 | 2 | 17% |
| 4 | Account administration errors | 2 | 1 | 0 | 1 | 50% |
| 5 | PCP / HP mis-selling | 2 | 1 | 0 | 1 | 50% |
| 6 | Investment mis-selling | 1 | 0 | 0 | 1 | 0% |
| 7 | Complaints handling failures | 1 | 1 | 0 | 0 | 100% |
| 8 | ISA / savings administration | 1 | 1 | 0 | 0 | 100% |
| 9 | Mortgage administration / arrears handling | 1 | 1 | 0 | 0 | 100% |
| 10 | Service failures generally | 1 | 0 | 0 | 1 | 0% |
| 11 | Card / payment disputes | 1 | 0 | 0 | 1 | 0% |
| 12 | GAP / warranty insurance mis-selling | 1 | 0 | 0 | 1 | 0% |