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SECURE TRUST BANK PUBLIC LIMITED COMPANY trading as Moneyway: Ombudsman complaint record

8 published Financial Ombudsman decisions. 0% of them went the complainant's way.

At a glance

Decisions published8
Upheld0
Partially upheld0
Not upheld8
Uphold rate0%
Last 30 days4
Last 12 months8
First decision2026-04-08T00:00:00+00:00
Most recent2026-06-12T00:00:00+00:00

Most common claim types

No decisions in this period.

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Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Motor finance (PCP / HP)80080%

See every product

Recent decisions

ReferenceDateFirmProductOutcome
DRN-62832492026-06-12T00:00:00+00:00SECURE TRUST BANK PUBLIC LIMITED COMPANY trading as Moneywayhire purchase agreementNot upheld
DRN-45446462026-05-27T00:00:00+00:00Secure Trust Bank Public Limited Company (trading as Moneyway)motor finance (hire-purchase agreement)Not upheld
DRN-50399022026-05-18T00:00:00+00:00Secure Trust Bank Public Limited Company (trading as Moneyway)motor finance (hire-purchase agreement)Not upheld
DRN-46380272026-05-18T00:00:00+00:00Secure Trust Bank Public Limited Company (trading as Moneyway)hire purchase agreementNot upheld
DRN-62779832026-04-30T00:00:00+00:00SECURE TRUST BANK PUBLIC LIMITED COMPANY (trading as Moneyway)hire purchase agreementNot upheld
DRN-61252352026-04-23T00:00:00+00:00SECURE TRUST BANK PUBLIC LIMITED COMPANY trading as Moneywayhire purchase agreementNot upheld
DRN-59308402026-04-13T00:00:00+00:00SECURE TRUST BANK PUBLIC LIMITED COMPANY (trading as Moneyway)car finance (hire purchase agreement)Not upheld
DRN-62176532026-04-08T00:00:00+00:00SECURE TRUST BANK PUBLIC LIMITED COMPANY trading as Moneywayhire purchase agreementNot upheld