Scottish Widows Administration Services Limited: Ombudsman complaint record
8 published Financial Ombudsman decisions. 12% of them went the complainant's way.
At a glance
| Decisions published | 8 |
|---|---|
| Upheld | 1 |
| Partially upheld | 0 |
| Not upheld | 7 |
| Uphold rate | 12% |
| Last 30 days | 1 |
| Last 12 months | 2 |
| First decision | 2013-10-22T00:00:00+00:00 |
| Most recent | 2026-06-18T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Investment mis-selling | 4 | 0 | 0 | 4 | 0% |
| 2 | Service failures generally | 2 | 1 | 0 | 1 | 50% |
| 3 | General financial advice | 1 | 0 | 0 | 1 | 0% |
| 4 | Pension transfer advice | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Pension | 6 | 1 | 0 | 5 | 17% |
| 2 | Life / income protection | 2 | 0 | 0 | 2 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6309537 | 2026-06-18T00:00:00+00:00 | Scottish Widows Administration Services Limited | pension | Not upheld |
| DRN-6015215 | 2026-01-15T00:00:00+00:00 | Scottish Widows Administration Services Limited | pension | Not upheld |
| DRN-5258916 | 2025-06-27T00:00:00+00:00 | Scottish Widows Administration Services Limited | pension | Not upheld |
| DRN-5373090 | 2025-06-25T00:00:00+00:00 | Scottish Widows Administration Services Limited | pension | Not upheld |
| DRN-5095198 | 2024-10-21T00:00:00+00:00 | Scottish Widows Administration Services Limited | pension | Upheld |
| DRN-4439201 | 2024-01-29T00:00:00+00:00 | Scottish Widows Administration Services Limited | pension | Not upheld |
| DRN-1345334 | 2020-03-23T00:00:00+00:00 | Scottish Widows Administration Services Limited | endowment policy | Not upheld |
| DRN-4787357 | 2013-10-22T00:00:00+00:00 | Scottish Widows Administration Services Limited | income protection insurance | Not upheld |