Salary Finance Loans Limited: Ombudsman complaint record
24 published Financial Ombudsman decisions. 21% of them went the complainant's way.
At a glance
| Decisions published | 24 |
|---|---|
| Upheld | 4 |
| Partially upheld | 2 |
| Not upheld | 18 |
| Uphold rate | 21% |
| Last 30 days | 1 |
| Last 12 months | 14 |
| First decision | 2022-10-03T00:00:00+00:00 |
| Most recent | 2026-06-19T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Irresponsible lending | 11 | 1 | 0 | 10 | 9% |
| 2 | Credit file / adverse marker disputes | 3 | 0 | 0 | 3 | 0% |
| 3 | Debt collection practices | 3 | 1 | 1 | 1 | 50% |
| 4 | Account administration errors | 2 | 0 | 0 | 2 | 0% |
| 5 | Mortgage administration / arrears handling | 2 | 0 | 1 | 1 | 25% |
| 6 | Service failures generally | 2 | 2 | 0 | 0 | 100% |
| 7 | PPI mis-selling | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Personal loan | 24 | 4 | 2 | 18 | 21% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6338993 | 2026-06-19T00:00:00+00:00 | Salary Finance Loans Limited | loan | Not upheld |
| DRN-5837883 | 2026-02-18T00:00:00+00:00 | Salary Finance Loans Limited | loan | Not upheld |
| DRN-6025583 | 2026-01-07T00:00:00+00:00 | Salary Finance Loans Limited | loan | Not upheld |
| DRN-5821564 | 2026-01-06T00:00:00+00:00 | Salary Finance Loans Limited | loan | Not upheld |
| DRN-5754569 | 2025-12-04T00:00:00+00:00 | Salary Finance Loans Limited | loan | Not upheld |
| DRN-5865463 | 2025-11-27T00:00:00+00:00 | Salary Finance Loans Limited | loan | Not upheld |
| DRN-5866952 | 2025-11-26T00:00:00+00:00 | Salary Finance Loans Limited | loan | Not upheld |
| DRN-5802314 | 2025-10-16T00:00:00+00:00 | Salary Finance Loans Limited | personal loan | Not upheld |