Salary Finance Limited: Ombudsman complaint record
27 published Financial Ombudsman decisions. 46% of them went the complainant's way.
At a glance
| Decisions published | 27 |
|---|---|
| Upheld | 10 |
| Partially upheld | 5 |
| Not upheld | 12 |
| Uphold rate | 46% |
| Last 30 days | 1 |
| Last 12 months | 11 |
| First decision | 2019-03-29T00:00:00+00:00 |
| Most recent | 2026-06-04T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Irresponsible lending | 12 | 3 | 2 | 7 | 33% |
| 2 | Service failures generally | 5 | 2 | 1 | 2 | 50% |
| 3 | Credit file / adverse marker disputes | 4 | 2 | 1 | 1 | 62% |
| 4 | Account administration errors | 2 | 2 | 0 | 0 | 100% |
| 5 | Debt collection practices | 1 | 0 | 1 | 0 | 50% |
| 6 | Complaints handling failures | 1 | 0 | 0 | 1 | 0% |
| 7 | Card / payment disputes | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Personal loan | 27 | 10 | 5 | 12 | 46% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6373239 | 2026-06-04T00:00:00+00:00 | Salary Finance Limited | loan | Upheld |
| DRN-6016389 | 2026-03-13T00:00:00+00:00 | Salary Finance Limited | loan | Not upheld |
| DRN-5958357 | 2026-03-06T00:00:00+00:00 | Salary Finance Limited | loan | Not upheld |
| DRN-6029214 | 2026-02-24T00:00:00+00:00 | Salary Finance Limited | loan | Not upheld |
| DRN-5961527 | 2026-02-23T00:00:00+00:00 | Salary Finance Limited | loan | Not upheld |
| DRN-5868765 | 2026-02-12T00:00:00+00:00 | Salary Finance Limited | loan | Upheld |
| DRN-5710028 | 2026-01-16T00:00:00+00:00 | Salary Finance Limited | fixed sum loan | Not upheld |
| DRN-6002400 | 2026-01-06T00:00:00+00:00 | Salary Finance Limited | loan | Not upheld |