Veste

Royal London Mutual Insurance Society, Limited (THE): Ombudsman complaint record

20 published Financial Ombudsman decisions. 15% of them went the complainant's way.

At a glance

Decisions published20
Upheld2
Partially upheld2
Not upheld16
Uphold rate15%
Last 30 days1
Last 12 months20
First decision2026-01-29T00:00:00+00:00
Most recent2026-06-02T00:00:00+00:00

Most common claim types

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Travel / life insurance claim disputes80080%
2Service failures generally401312%
3Investment mis-selling10010%
4Motor insurance, claim handling10010%
5Account administration errors10010%
6Pension transfer advice1100100%
7Other regulated complaint1100100%
8Complaints handling failures10010%

See every claim type

Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Life / income protection1100110%
2Pension622250%
3Other regulated product30030%

See every product

Recent decisions

ReferenceDateFirmProductOutcome
DRN-63597192026-06-02T00:00:00+00:00Royal London Mutual Insurance Society, Limited (THE)pensionNot upheld
DRN-62238432026-05-01T00:00:00+00:00Royal London Mutual Insurance Society, Limited (THE)pensionPartially upheld
DRN-61906772026-03-31T00:00:00+00:00Royal London Mutual Insurance Society, Limited (THE)insuranceNot upheld
DRN-62601552026-03-31T00:00:00+00:00Royal London Mutual Insurance Society, Limited (THE)life assuranceNot upheld
DRN-62647722026-03-31T00:00:00+00:00Royal London Mutual Insurance Society, Limited (THE)pension and annuityNot upheld
DRN-62619322026-03-30T00:00:00+00:00Royal London Mutual Insurance Society, Limited (THE)pensionUpheld
DRN-62315312026-03-27T00:00:00+00:00Royal London Mutual Insurance Society, Limited (THE)insuranceNot upheld
DRN-62272792026-03-23T00:00:00+00:00Royal London Mutual Insurance Society, Limited (THE)life insuranceNot upheld