Revolut Limited: Ombudsman complaint record
19 published Financial Ombudsman decisions. 16% of them went the complainant's way.
At a glance
| Decisions published | 19 |
|---|---|
| Upheld | 3 |
| Partially upheld | 0 |
| Not upheld | 16 |
| Uphold rate | 16% |
| Last 30 days | 3 |
| Last 12 months | 4 |
| First decision | 2017-07-21T00:00:00+00:00 |
| Most recent | 2026-06-10T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Card / payment disputes | 5 | 0 | 0 | 5 | 0% |
| 2 | Service failures generally | 4 | 1 | 0 | 3 | 25% |
| 3 | Account administration errors | 2 | 0 | 0 | 2 | 0% |
| 4 | Account closure without notice | 1 | 0 | 0 | 1 | 0% |
| 5 | Complaints handling failures | 1 | 0 | 0 | 1 | 0% |
| 6 | Travel / life insurance claim disputes | 1 | 1 | 0 | 0 | 100% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Current account | 7 | 1 | 0 | 6 | 14% |
| 2 | Other regulated product | 7 | 1 | 0 | 6 | 14% |
| 3 | Credit card | 2 | 0 | 0 | 2 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6275791 | 2026-06-10T00:00:00+00:00 | Revolut Limited | debit card | Not upheld |
| DRN-6212108 | 2026-06-08T00:00:00+00:00 | Revolut Limited | current account | Not upheld |
| DRN-6218713 | 2026-05-29T00:00:00+00:00 | Revolut Limited | payment services / money transfer | Not upheld |
| DRN-6184585 | 2026-04-10T00:00:00+00:00 | Revolut Limited | payment account | Not upheld |
| DRN-0206181 | 2019-04-09T00:00:00+00:00 | Revolut Limited | pre-paid card | Not upheld |
| DRN-2886981 | 2019-03-28T00:00:00+00:00 | Revolut Limited | current account | Not upheld |
| DRN-9299533 | 2019-03-27T00:00:00+00:00 | Revolut Limited | currency card | Not upheld |
| DRN-8056595 | 2019-03-14T00:00:00+00:00 | Revolut Limited | electronic money account | Not upheld |