Veste

Remitly U.K., Ltd.: Ombudsman complaint record

30 published Financial Ombudsman decisions. 8% of them went the complainant's way.

At a glance

Decisions published30
Upheld2
Partially upheld1
Not upheld27
Uphold rate8%
Last 30 days2
Last 12 months16
First decision2019-08-28T00:00:00+00:00
Most recent2026-05-26T00:00:00+00:00

Most common claim types

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Fraud reimbursement (APP scams)1601153%
2Card / payment disputes50050%
3Service failures generally310233%
4Account closure without notice10010%

See every claim type

Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Other regulated product2611246%

See every product

Recent decisions

ReferenceDateFirmProductOutcome
DRN-63756102026-05-26T00:00:00+00:00REMITLY U.K., LTDinternational payment / remittance serviceNot upheld
DRN-63686692026-05-19T00:00:00+00:00Remitly U.K., LTDmoney transfer serviceUpheld
DRN-62868542026-05-15T00:00:00+00:00Remitly U.K. LTDmoney transfer serviceNot upheld
DRN-62495402026-05-06T00:00:00+00:00REMITLY U.K., LTDmoney transfer serviceNot upheld
DRN-59159022026-04-14T00:00:00+00:00Remitly U.K Ltdmoney transfer serviceNot upheld
DRN-60908642026-03-31T00:00:00+00:00REMITLY U.K., LTDmoney remittance serviceNot upheld
DRN-60061252026-03-27T00:00:00+00:00REMITLY U.K., LTDmoney transfer serviceNot upheld
DRN-61276282026-03-21T00:00:00+00:00REMITLY U.K., LTDmoney transfer serviceNot upheld